What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679 - the GDPR) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data and other online identifiers.
What We Collect
We may collect the following information:
What We Do With It
We use this information to understand your needs and improve our service, and in particular for the following reasons:
How Its Stored
We are committed to ensuring your personal information is kept secure and confidential and not kept for longer than is necessary. We may use third party service providers, to help us manage our information technology systems. Some of these systems may be located in countries overseas.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All personal data is protected under the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”).
What are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Cookies are small packets of information stored by your web browser when you visit certain websites, including our website. Cookies are generally used by websites to improve your user experience by enabling that website to ‘remember’ you, either strictly for the duration of your visit (using a “Session” cookie which is erased when you close your browser) or for repeat visits (using a “Permanent” cookie).
By using this website, you consent to us deploying cookies as described below. If you do not wish to accept cookies from our site or would like to stop permanent cookies being stored on your computer in the future, you can change the settings in your web browser to decline and / or delete cookies. See the “Help” section on your browser menu for guidance on how to do this. Note that changing cookie settings may affect certain features within this website.
We deploy cookies to help us to identify how users navigate to and around our website and to enable some of the features within the site that may be beneficial to you. This helps us deliver an effective online service to you. These are known as “First Party” cookies.
Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google's Ad Settings page.
Visitors can opt out of Google Analytics using this browser add-on.
Google Tag Manager
This allows us to manage website tags via an interface. Tags are small elements of code that are used, for example, to measure traffic and visitor behaviour, to understand the effect of online advertising and social channels, to set up remarketing and orientation towards target groups, and to test and optimize websites. Google Tag Manager only implements tags. This means that no cookies are used and, as a result, no personal data is recorded. We list it here for transparency about the tools we use. If deactivation has been performed at a domain, page, event or 3rd party script level, this remains in place for all tracking tags if these are implemented with Google Tag Manager.
For performance and analytics
To enable functionality
These cookies and similar technologies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our sites more easily. They also enable customisation of the layout and/or content of the pages on our sites.
For targeted advertising
Social media cookies and widgets We use social media platforms to advertise to you online and to monitor the success of our advertising (for instance by receiving reports when you click on our ads on Facebook, LinkedIn and others). We summarise the main advertising and social media partners who drop cookies below:
Twitter advertising and remarketing: We advertise on Twitter and our advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted on this and other websites. In order to improve the relevance of our marketing content, the cookie may therefore transmit such data to Twitter, who will use it to understand your interests better including to benefit their other advertising customers. If you decide that you do not wish your browsing data to be collected, you can find comprehensive information on Twitter’s advertising policy and the steps you can take to protect your privacy here.
For more information about cookies visit http://www.aboutcookies.org.
Under 13 Years Olds
This web site is not intended or designed to attract children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under 13 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.
Links To Other Sites
Keeping You In Control
You may choose to restrict the collection or use of your personal information in the following way:
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
If you believe that any information we are holding on you is incorrect or incomplete, please let us know as soon as possible for us to correct it.
This site is controlled and operated by Flood IT Support from the United Kingdom and complies with English law. It is intended to be accessed by UK users and international users. All visits to this site shall be governed by English law.
The Information Commissioner is the supervisory authority in the United Kingdom and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data
Whilst " Flood IT Support" uses reasonable efforts to include accurate and up to date information in the Site, "Flood IT Support" makes no warranties or representations as to its accuracy.
"Flood IT Support" assumes no liability for any errors or omissions in the content of the Site. All information is subject to subsequent variation, without notice.